Last updated: October 19, 2026

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At Ordinary Neighborhoods, we take care in creating, preparing, and shipping our artwork and products. If something isn't right with your order, we want to know and will work with you to find an appropriate resolution.

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Because our products include original artwork, art prints, and apparel, our return and refund options may vary by product and circumstance.

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1. Returns & Exchanges

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If you change your mind about a purchase, please contact us at cason@beextra.co before sending anything back.

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Returns and exchanges for change-of-mind purchases are subject to approval. Items must be unused, in their original condition, and securely packaged for return.

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Customers are responsible for return shipping costs for approved change-of-mind returns unless otherwise agreed.

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Original artwork, limited-run prints, and other limited-edition products may be subject to additional restrictions. Please contact us before returning any artwork.

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Nothing in this policy limits any return, refund, or other rights you may have under applicable law.

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2. Damaged, Defective, or Incorrect Orders

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If your order arrives damaged, defective, or different from what you ordered, please contact us at cason@beextra.co as soon as possible.

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Include your order number, a description of the issue, and photographs of the item and packaging where relevant.

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Please retain the item and its packaging until we've advised you on next steps.

We'll review the issue and work with you to determine an appropriate resolution. Depending on the circumstances and product availability, this may include a replacement, exchange, repair where appropriate, or refund.

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If an item is damaged in transit, we'll handle communication with the shipping carrier as needed. You won't be expected to manage the carrier claim on our behalf.

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3. Lost or Missing Orders

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If tracking indicates that your order is delayed, missing, or potentially lost, contact us at cason@beextra.co with your order number.

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We'll review the tracking information and investigate with the shipping carrier where appropriate.

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If an order is confirmed lost and cannot be recovered, we'll work with you to arrange a replacement if one is available or a refund where appropriate.

For original artwork and limited-edition items that cannot be replaced, we'll discuss the available resolution directly with you.

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4. Original Artwork

 

Original artwork is one of a kind, and each piece is handled and packaged with care.

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Please review the artwork's description, dimensions, materials, and framing details before purchasing.

 

If an original arrives damaged or is materially different from its listing, contact us promptly so we can assess the issue and determine an appropriate resolution.

Because original artwork cannot be reproduced exactly, a replacement may not be possible. Depending on the circumstances, a return and refund or another mutually agreed resolution may be appropriate.

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5. Refunds

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If a refund is approved, it will generally be issued to the original payment method.

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Please allow time for the refund to be processed by your payment provider and appear in your account.

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Where a return is required, we'll provide instructions before you send the item back. Refunds will be handled in accordance with applicable law and the circumstances of the purchase.

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6. How to Request Help

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For a return, refund, damaged order, or other purchase issue, contact:

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Ordinary Neighborhoods
Email: cason@beextra.co
Website: ordinaryneighborhoods.com

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Please include your order number and a brief description of the issue so we can help efficiently.

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Thank you for supporting independent art and design.

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Ordinary Neighborhoods

Hometown stories, made well.